La Moda
Redhill
Reviews
I very rarely feel the need to complain, but in this instance I feel I have no choice and duty bound to warn others regarding my experience. Yesterday I booked in for a full head of highlights cut and blow dry (£115) after a brief consultation and the reassurance ‘it would not look cheap and/or home done’ I ended up having a full scalp bleach. (£115). I left the salon with a very red scalp and forehead, feeling extremely dubious with the results.
Unfortunately this morning I realised I was not at all happy with outcome and after asking friends and family for their honest opinion they confirmed it does indeed look cheap and home done!! I called the Salon and spoke to the receptionist (Ms Sue Smith) who unfortunately was not at all helpful or sympathetic but extremely patronising. She said I could book in again this afternoon for either a dark all-over toner (100% not what I want) or some dark foils to break up the blonde colour, this would however be charged at an additional £35.00 (non negotiable) but continued to offer me a complimentary blow dry (£21.00). I have spoken to other salons within the area who all maintain a ‘duty of care’ to their customers. I therefore have advised her that I believe their company policy is not only unusual but very unfair.
I tried a few times to talk to the owner (Mr Nick Smith) but unfortunately he was unavailable and does not have an email to contact him directly. Saying that, Ms Smith was strangely apprehensive about giving out her or her husband’s full names and any contact details.
Needless to say I am obviously very disappointed with the outcome as I went through all the correct procedures. I obviously will not be using this salon anymore and by the powers of social media feel obligated to share this. As someone who has run several businesses past and present I totally understand the power of customer satisfaction, networking and positive feedback …. It’s a shame on this occasion it is far from positive.
A visit to the hairdressers should be a good experience … I would rather visit the dentist!!
23-11-14
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