Essensuals London

1 2 Reviews

Hair & Beauty Salons in London - North Finchley
754 High Road, North Finchley, London, Greater London, N12 9QG
+44 (0) 20 8343 5760
http://www.essensuals.co.uk

Essensuals is dedicated to creating classic hairstyles with a modern twist. They offer a range of hair treatments including highlights, lowlights, tinting and styling. They also offer beauty treatments such as makeovers, manicures, pedicures and nail painting.

Essensuals London Reviews

PearTree12

1 reviews

Avoid - They are not interested in your hair just taking your money. Overall service is very poor in Essensuals, North Finchley. Owner you need to be more customer focused. 25-09-19

Rating 1

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avicharisma

1 reviews

I booked an appointment last week for my wife and paid a 50% deposit which was £50. The reason for the deposit was because we were ordering a blue/black color.

My wife was 20 minutes late for the appointment as there were delays in the train. The manager (an Italian individual) was very rude to my wife and said that because she was late he will not have any services done to her nor will he refund the amount of money. The tone, aggression and the reasoning does not make any sense and we are very disappointed.

I went to the salon to try and understand why this is. Points
1. 20 minutes late is not, by definition, a cancellation!
2. The £50 we paid was for the product as they needed to order it. I offered to purchase the product and pay the extra amount but they refused.
3. He called the police!?! Anyways the police were on my side on the reasoning but they could not do anything except advise me to raise a civil dispute!

Is this how you do business? My wife would have been a customer who would probably be loyal.

I don't know your business ethics but this level of stress over a hair appointment is ridiculous.

21-02-14

Rating 1

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